Home » Zenith Bank Customer Care: Contact Number, Email and Address

Zenith Bank Customer Care is one way that you can have a smooth banking experience without any stress. However, you may not be able to readily have access to them. As you read through, we will be showing you the different ways that you can easily have access to them.

Zenith Bank Customer Care

Zenith Bank Customer Care

Zenith Bank highly regards your feedback, questions, and concerns, and their customer care representatives are skilled, proactive, and accessible round the clock.

You can engage with Zenith Bank’s customer service experts through the official contact number, email, or physical address provided by the bank.

Founded by Jim Ovia in May 1990, Zenith Bank has a rich history. It transformed into a public limited company in 2004 and is headquartered in Victoria Island, Lagos.

With a vast network of over 500 branches across Nigeria and subsidiaries in Ghana, Gambia, and Sierra Leone, Zenith Bank continues to expand its presence in the region.

Zenith Bank Customer Care Contacts and Head Office Address

Zenith Bank has strategic plans for expansion into additional African countries. The bank provides a wide range of financial services, encompassing loans, personal and corporate banking, internet banking, and mobile banking.

We shall look at them differently as we proceed.

How Do I Contact Zenith Bank Customer Care?

The Central Bank of Nigeria (CBN) has released the designated operating hours for forex transactions and has terminated the two-dollar schemes previously implemented under the leadership of Godwin Emefiele.

If you have any inquiries, suggestions, or complaints regarding the bank’s services, you can reach out to Zenith Bank through their dedicated customer care center via phone, email, or social media platforms.

Alternatively, you can utilize the live chat feature on the bank’s official website or visit your nearest branch for assistance.

What is Zenith Bank Customer Care Number?

To seek assistance from Zenith Bank’s customer care, you can contact them at the following phone numbers: +234-1-2787000 or the hotline number 0700ZENITHBANK.

Simply choose option “4” to connect with a customer service representative who will be able to address your inquiries or concerns.

Additionally, Zenith Bank provides other customer care phone contacts for your convenience.

  • E-Business services: +234-1-2787000, 2927000, 4647000, 0700-ZENITHBANK
  • Zenith Registrars Limited: +234-1-2708930-4
  • Zenith insurance services: +234-1-2783411, 2783421, 2701004-5, 4613704
  • Corporate Internet banking: +234-1-2781543, 2782734, 2784056, 2781588, 2781555, 2781568, 2787000
  • Open account: +234-1-2787000, 2927000, 4647000, 0700ZENITHBANK
  • ATM: 0700-286-936484, 0700-ATM-ZENITH, 0700-ZENITHBANK
  • Cards (MasterCard, Vpay, VisaCard, etc.): 0700-2273-936484, 0700-CARD-ZENITH, 0700-ZENITHBANK
  • Card unit fax: +234 (1) 2618212

How Do I Contact Zenith Customer Care on WhatsApp?

Engage in a conversation with ZiVA, the virtual assistant, by utilizing Zenith Bank’s customer care WhatsApp number, which is 07040004422.

What is Zenith Bank Customer Care Number for Lagos?

To get in touch with Zenith Bank’s head office, customers can use the hotline number 0700-ZENITH-BANK or the phone number +234-1-2787000.

What is Zenith Bank Customer Service Email Address?

For general inquiries, you can send an email to zenithdirect@zenithbank.com. The dedicated customer care team at Zenith Bank will address your concerns and provide a response via email.

In addition to zenithdirect@zenithbank.com, Zenith Bank also offers other customer email addresses for specific needs.

Open account: customerservice@zenithbank.com

Cards (MasterCard, Vpay, VisaCard, etc.): cardservices@zenithbank.com

Corporate Internet banking: enquiry@zenithregistrars.com

E-Business services: ebusiness@zenithbank.com

Zenith insurance services: info@zenithinsurancecoy.com

How to Make a Complaint to Zenith Bank?

Zenith Bank encourages customers to communicate their complaints and inquiries to customer service representatives. Here is a step-by-step process to report an issue to Zenith Bank:

Choose a communication channel: You can use various channels such as the bank’s social media page, the live chat feature on its official website, the customer care phone/WhatsApp number, or email.

Share your concerns: When contacting the customer service agent, provide your official name, account number, transaction details (date and amount), the last six digits of your bank card, and any other relevant information.

Resolution timeframe: Zenith Bank aims to resolve your issue within 14 business days after you report it. If the problem persists or you are dissatisfied with their response, you can escalate the matter to the Customer Protection Department of the Central Bank of Nigeria (CBN).

When contacting CBN, they may request the following information:

  • Your name and address.
  • The phone number or email used to lodge the complaint with Zenith Bank.
  • Your banking details (excluding passwords and PINs).
  • The amount of money you are claiming (if applicable).
  • Relevant supporting documents for your complaint.
  • Evidence that you reported the complaint to the bank.

CBN does not provide a specific timeline for addressing the issue but will handle it within a reasonable timeframe. If CBN fails to resolve the matter, you have the option to pursue legal action.

What Can Zenith Bank Customer Care Representatives Do?

Zenith Bank’s customer care specialists are available to assist you with general inquiries and address any complaints you may have. Feel free to contact them regarding the following matters:

  • Inquire about Zenith Bank’s services and products
  • Inquire about the locations of Zenith Bank branches
  • Account opening inquiries
  • Account reactivation inquiries
  • Request to block an ATM card
  • Reset your mobile and internet banking PINs and passwords
  • Check your account balance
  • Request bank statement
  • Stop or confirm a check, mobile, or Internet financial transaction
  • ATM and POS issues.

How to call Zenith Bank Customer Care?

To seek assistance from a Zenith Bank customer care specialist, you can either call +234-1-2787000 or dial 0700ZENITHBANK and select option “4”. Another option is to send an email to zenithdirect@zenithbank.com.

For more information, you can leave a comment in the comment section below and we will get back to you as soon as possible.

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