Home » Access Bank Customer Care: Contact Number, Email and Address

Access Bank Customer Care is one way that you can have a smooth banking experience without any stress. However, you may not be able to readily have access to them. As you read through, we will be showing you the different ways that you can easily have access to them.

Access Bank Customer Care

Access Bank provides various channels for customers to contact their customer care, including helplines, email, and live chat. This guide will demonstrate how you can easily reach out for assistance.

Customers often encounter issues or require support on a daily basis, and it is crucial for banks to offer effective support systems.

Access Bank has excelled in this aspect, ensuring customers have multiple options to lodge complaints based on their preferences and the level of urgency they require assistance with.

Access Bank Customer Care Phone Number

By dialing one of the helplines, you can get assistance in the shortest amount of time.

Here are the phone numbers:

  • +234 1- 2712005-7
  • +234 1- 2802500
  • 07002255222377

You should be aware that those numbers are not toll-free, though. In other words, you will be billed in accordance with your ISP’s tariffs.

Because of this, I don’t think a typical client would find it convenient to call the Access Bank customer service number.

Discover my preferred method for contacting customer assistance by reading on.

Access Bank Customer Care Email

You must email contactcentre@accessbankplc.com with any concerns or questions if you want assistance via email.

Alternatively, fill out the form on the contact us page. While doing so, enter your name and email address.

Depending on how busy that day is, a customer care professional will respond to you as soon as possible.

Access Bank Online Chat / Live Chat

It’s not difficult to seek assistance through live chat or online chat. How to do it is as follows:

  • Visit the live chat portal
  • Fill out the form and submit
  • Wait to be connected to a customer care representative

It is important to note that there’s no specific wait time. Everything depends on how busy that day is and how many people are before you in the queue.

Overall, there shouldn’t be such a long wait.

In actuality, I think that contacting help via live chat is the most practical option.

It’s preferable to calls where you’d have to spend a considerable amount of time only to speak with a person.


Apologies, but the bank does not offer customer support through Whatsapp. However, you can explore other social media platforms mentioned below.


For assistance via Twitter, simply tweet @accessbank_help. The customer care Twitter handle is highly responsive, and you can expect a prompt reply within a few minutes.


To address your concerns or make inquiries, you can reach out to the official Access Bank Facebook page. Messages sent through Facebook will receive a response within a few minutes.

Support You Can Get From Access Bank Customer Care

Here are the services and issues for which you can seek information and assistance from Access Bank:

1. Details about Access Bank products and services.

2. Checking your account balance and requesting a statement of account.

3. Addressing issues related to ATM card transactions.

4. Requesting to block your ATM card.

5. Inquiries regarding online banking services.

6. Resetting your online/mobile banking password.

7. Validating and invalidating cheque transactions.

8. Registering complaints and making inquiries about Access Bank products and services.

For more information, you can leave a comment in the comment section below and we will get back to you as soon as possible.

Leave a Reply

Your email address will not be published. Required fields are marked *